Privacy policy

This page was last edited on 25 January 2025

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised policy.

Privacy Policy
Embroidery Weekly (www.embweekly.com) is the official website for Embroidery Weekly Pty Ltd . At Embroidery Weekly we demonstrate our firm commitment to privacy. Your information collected will only be used as set out below in

Registration and your Personal Information.

Feel free to click on "Contact Us" if you have any questions.

Please note: Our website www.embweekly.com is powered by Shopify. Shopify and PayPal and PayFast by Network provide the financial gateways for payments and processing of orders. Shopify, PayPal and Payfast by Network has access to your personal details you provided when registering with us.

Please access Shopify privacy policy https://www.shopify.com/legal/privacy

Please access PayPal privacy policy https://www.paypal.com/us/legalhub/paypal/privacy-full

The Payfast by Network Privacy Policy may be accessed on: https://payfast.io/privacy-policy/

Why we collect Personal Information:

to provide products and services you want
to communicate with you when necessary about new products, store announcements etc
to provide customer support and improve our services
to respond to legal process

What information we collect and how we collect it:

Information We Collect Directly from You

Contact information, order information (including your name, billing address, payment confirmation, email address and phone number), user account information and other information you provide when you do business with us.

Information We Collect about Your Usage

Browser information, IP address and device information.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services).

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

How We use Personal Information

We do not sell or share personal information

We do not disclose personal information except in the following situations:

When you request or give us permission to do so
When we use service providers (such as payment processors, financial institutions, data processors) for limited purposes to assist us in completing our transactions
When appropriate to prevent harm or injury (such as preventing fraud)

The Site is not intended for individuals under the age of 16.

Links
This site contains links to other sites. Embroidery Weekly is not responsible for the privacy practices or the content of such Web sites. As privacy practices may be different at other sites please review each site’s privacy statement

E-mails and Newsletter

By providing Embroidery Weekly with information that forms the basis of communication with you, such as an e-mail address, you agree to receive communication from us and our marketing team. However, all e-mail marketing communication with you shall contain an “unsubscribe” link where you may notify the website that you no longer wish to receive advertisements or information from the website and your name will be removed from the general database.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Changing your information
This website gives users the following options for changing and modifying information previously provided.

You may email us by clicking on "Contact Us" on the website.
Or, visit https://www.embweekly.com, log in to your account, click on your name and change your details. Save the changes you would like to make.

To remove all your information from our database, please send an email to us by using "Contact Us" on the website.

Please note, by completely removing your information from our database all records of your orders with us will also be removed.

Payfast by Network Payments

Detailed Description of Goods and / or Services

Embroidery Weekly is a business in the digital product industry that offers digital embroidery designs and digital graphics.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of e-mail.

Customer Privacy Policy

Embroidery Weekly shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “Personal Information” shall be defined as detailed in the Protection of Personal Information Act 4 of 2013 (POPIA). The Payfast by Network Privacy Policy may be accessed on: https://payfast.io/privacy-policy/

Payment Options Accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Embroidery Weekly back account, the details of which will be provided on request.

Payment Options Accepted

Card transactions will be acquired for Embroidery Weekly via Payfast by Network who are the approved payment gateway for all South African Acquiring Banks. Payfast by Network uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.

Users may go to https://payfast.io/to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by Embroidery Weekly separately from card details which are entered by the client on Payfast by Network's secure site. For more details on Payfast by Network refer to www.payfast.io

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR)

Responsibility

Embroidery Weekly takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and deliver of goods.

Country of Domicile

This website is governed by the laws of South Africa and Embroidery Weekly chooses as it domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice or other documents or communication of whatsoever nature, 682 Levinia Street, Gauteng, Pretoria, 0042

Variation

Embroidery Weekly may in its sole discretion change this agreement or any part thereof at any time without notice.

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